1. Introduction
Welcome to Sandu Pharmaceuticals Limited (“SPL”)! By accessing or using our website, you agree to comply with these Terms and Conditions. These terms govern the use of our website and services, including transactions facilitated through Razorpay Magic Checkout, a third-party payment gateway provider.
2. Data Collection and Privacy
2.1 Personal Information: To process your orders, we collect personal information such as your name, email address, phone number, billing/shipping address, and payment details. This information is used to fulfill your orders and enhance your shopping experience.
2.2 Data Usage: Your personal data is used solely for processing transactions, verifying identities, and improving the website’s functionality. We do not share your data with any third parties unless required to process payments, comply with the law, or as outlined in our Privacy Policy.
2.3 Consent: By using our website and Razorpay Magic Checkout, you consent to the collection, storage, and use of your information as outlined in these terms.
2.4 Privacy Policy: Please refer to our Privacy Policy for more detailed information on how we protect and use your personal data.
- Payment Processing 3.1 Razorpay Magic Checkout: Payments for products and services on our website are processed through Razorpay Magic Checkout. By using our services, you agree to the terms and conditions set forth by Razorpay for payment processing. For more details, please visit Razorpay’s terms.
3.2 Liability: SPL is not responsible for any payment issues, transaction failures, or errors that occur during payment processing. Any disputes related to payments or transactions should be directed to Razorpay’s support team.
3.3 Payment Security: Razorpay employs industry-standard security measures to protect your payment details. SPL does not store your payment information directly but relies on Razorpay for secure payment processing.
- Customer Responsibilities 4.1 Accurate Information: You agree to provide accurate, current, and complete information when making a purchase or interacting with our website. Failure to do so may result in errors or delays in processing your orders.
4.2 Account Security: You are responsible for maintaining the confidentiality of your account information and ensuring that no unauthorized person uses your account. SPL is not responsible for any losses or damages resulting from the unauthorized use of your account.
4.3 Consent Withdrawal: You may withdraw your consent for data usage by contacting our support team at support@sandu.in or calling 07777 041 566.
- Limitation of Liability 5.1 Service Availability: While we strive to provide uninterrupted service, occasional maintenance or technical issues may cause temporary disruptions in service.
5.2 Liability Disclaimer: SPL and Razorpay are not liable for any indirect, incidental, or consequential damages arising from the use of this website or the Magic Checkout service, including but not limited to loss of data, payment failures, or service downtime.
- Changes to Terms and Conditions We may update these Terms and Conditions at any time. Any changes will be reflected on this page, and the date of the most recent revision will be noted at the top. Your continued use of our website after such changes constitutes your acceptance of the revised terms.
- Contact Information For questions or concerns, you can contact us at:
- Email: support@sandu.in
- Phone: 07777 041 566
- Governing Law These Terms and Conditions are governed by the laws of India. Any disputes related to these terms will be subject to the exclusive jurisdiction of the courts in India.
Additional Terms for E-commerce Website
- Product Information 9.1 Accuracy: We make every effort to ensure that product descriptions, images, and prices are accurate. However, there may be occasional discrepancies due to typographical errors or display differences.
9.2 Availability: Product availability is subject to stock levels. We reserve the right to modify or discontinue any product without notice.
- Pricing and Payments 10.1 Currency: All prices are listed in Indian Rupees (INR), unless stated otherwise.
10.2 Payment Methods: Payments are processed through Razorpay and other authorized payment gateways displayed on the website.
10.3 Taxes: Prices include applicable taxes unless stated otherwise. Additional charges, if any, will be displayed at checkout.
- Shipping and Delivery 11.1 Shipping Policy: Orders are processed and shipped within 2 business days. Delivery times may vary depending on the shipping address.
11.2 Shipping Charges: Any applicable shipping charges will be displayed during checkout.
- Returns and Refunds 12.1 Eligibility: Products may be returned or exchanged within 3 days of delivery, provided they are unused and in their original packaging.
12.2 Refund Process: Refunds will be processed within 15 business days after the return is approved. Refunds for payments processed through Razorpay will be credited to the original payment method.
- User Conduct 13.1 Prohibited Activities: You agree not to engage in any unlawful, abusive, or fraudulent activities while using our website.
13.2 Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for any activities conducted under your account.
- Dispute Resolution 14.1 Process: In case of disputes, please contact our support team to resolve the issue. If the issue remains unresolved, disputes will be handled in accordance with Indian laws.