We at SPL are committed to our valued customers and have designed a fair as well as transparent return policy.
1. Please raise a return/replacement request within 3 days from the date of delivery. In case of damaged/missing product, raise a return/replacement within 3 days from the date of delivery. To raise a return request, kindly e-mail us at firstname.lastname@example.org with relevant details such as invoice number, order ID, contact details etc. Please allow us up to 5-7 working days to review customer return request & reply to the same.
2. A reverse pick up request will be initiated from one of our many reliable courier partners. Kindly handover the product to the designated courier partner at the time of reverse pick up.
3. After the product is received, we will verify it against the claim and initiate the replacement or refund if the claim meets our policy. To replace the products or refund the claim is sole discretion of the Company. Please note that replacement would depend upon the stock availability. The refund will be done after deducting delivery charges and gift-wrapping wherever appropriate. The entire process takes 12 to 15 working days
Circumstances under which returns/replacements would be considered.
· Wrong product delivered
· Expired product delivered
· Damaged product delivered – physical damage/ tampered product or packaging
· Incomplete order – missing products
Circumstances under which returns/replacements would NOT be considered.
· Opened/used/altered products
· Original packaging (mono cartons, labels, etc.) missing
· The return/replacement request is generated after 3 days from the date of delivery
· The damaged/missing product is reported after 3 days from the date of delivery
· The product is physically received by us after 15 days of dispatch.
Address for returns
Kindly direct your returns, securely packed & appropriately labelled to the given below address.
Sandu Pharmaceuticals Limited
Sandu Nagar, DK Sandu Marg, Chembur, Mumbai, Maharashtra 400071
For orders below INR 500, shipping and delivery charges will be applicable as per delivery location.
For orders above INR 500, shipping and handling charges shall be free.