We at Sandu Pharmaceuticals Limited (“SPL”) aim to ensure that the customer gets the delivery of her/his order within the specified time frame. For this, we have chalked out a speedy delivery plan.
Please Note:The transit time varies from destination to destination. All rights reserved. The Shipping policy is subject to change without prior intimation.
We ship from our branches directly. Below are the estimated delivery timelines based on serviceable pincodes:
Zone & TAT
INTRA CITY ( 1-2 days delivery)
INTRA STATE (2-5 days Delivery)
Metro to Metro (5-7 days)
ROI (8-10 days)
NE, J&K & Kerala (10+ days*)
Please note that the above are tentative timelines provided to us by our courier partners and may vary from case to case and situation basis. Above Delivery timelines are not applicable during sale, promotion or other festivals when logistics traffic is high.
Below are the courier and payment partners we work with:
1. Pickrr – Shadowfax, BlueDart, DTDC, Delhivery, Ecom, Ekart, Fedex, Expressbees and Udaan Express etc.
2. ShipDelight – Shadowfax, BlueDart, DTDC, Delhivery, Ecom, Ekart, Fedex, Expressbees and Udaan Express etc.
3. ShipRocket – Shadowfax, BlueDart, DTDC, Delhivery, Ecom, Ekart, Fedex, Expressbees and Udaan Express etc.
4. CashFree – You can pay online using Internet banking, Credit cards, Debit cards, UP ids like – Google Pay, BHIM, Paytm, Wallets – such as PhonePe, Amazon Pay, Freecharge, PayZapp, Airtel Payments Bank, and more.
Once the payment is confirmed and the order is processed, you will receive a tracking id and link to inbox
Cancellation:
Cancellations are allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care team immediately at support@sandu.in or call us on 022-25284402 (Monday-Saturday, Timing (IST): 10:00 AM To 05:00 PM, except holidays) to assist customers in cancellation of the order.
Refund:
We will initiate customer refund within 5-7 working days of our confirmation of cancellation in the above situation. The amount refundable will be credited in your Sandu wallet post deduction of shipping charges and taxes.