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FOR ONLINE PAYMENTS

Sandu Pharmaceuticals Limited (“SPL”) respects and protects the privacy of the individuals that access the information and use the services provided through them. Individually identifiable information about the User is not willfully disclosed to any third party without first receiving the User’s permission, as covered in this Privacy Policy.

This Privacy Policy describes SPL’s treatment of personally identifiable information that SPL collects when User (“Customer”) is on the SPL’s website. SPL does not collect any unique information about the User (such as User’s name, email address, age, gender etc.) except when the User specifically and knowingly provide such information on the Website. Like any business interested in offering the highest quality of service to clients, SPL may, from time to time, send  an email and other communication to the User informing them about the various services, features, functionality and content offered by SPL website or seek voluntary information from customer  such as Name (including title), Address, Country, Phone/contact number, Email address, Gender, Date of birth, Anniversary Date, customers IP address, Order details, Query, I need help with (Subject), Comments etc. SPL runs and operate multiple websites which may result in sharing of personal data inter-platform for order processing and reporting within company. Customer may object to such sharing of personal data at any time by writing to us Customer Care email Id sales-ecommerce@sandu.in

Please be aware, however, that SPL will release specific personal information about the User if required to do so in the following circumstances:

1. in order to comply with any valid legal process such as a search warrant, statute, or court order, or

2. if any of User’s actions on SPL’s website violate the Terms of Service or any of Sandu Pharmaceuticals Ltd.’s guidelines for specific services, or

3. to protect or defend SPL’s legal rights or property, the SPL site, or SPL’s Users; or

4. To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the security, integrity of SPL website/offerings.

GENERAL PRIVACY POLICY

We at SPL (“Website / We”) endeavor to protect customer’s privacy. That is why SPL insist on highest standards of secure transactions. By accepting the User Agreement, customer expressly consent to SPL’s use and disclosure of his Personal Information in accordance and compliance with this Privacy Policy.

  • Collection and Use of Personal Information

This Privacy Policy explains how SPL collects personal and non-personal data and information, classified as mandatory or voluntary and uses, discloses and protects such information through the Website. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to, information regarding  customer name, address, telephone number, date of birth, gender, e-mail address, etc. (“Personal Information / Personal Data”).  Customer may be required to provide SPL with her/his  Personal Information during the course of using the Website for instance, at the time of creating a User ID or providing financial information while making an online purchase, uploading content, participating in any online survey or contest, at the time of communicating with Website’s customer service by phone, email or otherwise, at the time of providing reviews of the content available on the Website, all however only with her/his  express consent each time. The Website collects only such Personal Information which it believes to be relevant and necessary to better understand her/his needs and/or to notify her/him of any updated information and activities that may interest her/him and/or to support her/his relationship with the Website and/or to prevent fraud and unlawful use. SPL uses this information to develop and improve SPL products and services and SPL customer relationships. SPL will do this based on SPL products and services.

  • How SPL use customers  Personal Information / Personal Data

The Personal Data that the Website collects may be processed and used for the purposes of operating SPL Website, providing SPL services, and for the purposes of invoicing, and order processing, ensuring the security of our Website and services, maintaining back-ups of our databases and communicating with the customer.

SPL may collect and process data about customer use of SPL Website and services (“Usage Data“). The Usage Data may include customer IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and Website navigation paths, as well as information about the timing, frequency and pattern of customers service use. The source of the Usage Data is our analytics tracking system. This Usage Data may be processed for the purposes of analysing the use of the website and services. SPL use third party platforms for processing orders, order tracking, etc. Under such circumstances SPL may be required to share the Personal Information given by customer with the third parties, to add value and improve the quality of services imparted by SPL to the customer. SPL shall take all reasonable steps to ensure that the confidentiality of Personal Information of customer is maintained by imposing strict confidentiality standards on all the third parties, including recipients such as distributors in various states of India , with whom we part this Personal Information. In all circumstances we shall ensure that customer’s Personal Information is protected by strict confidentiality agreement. We shall not allow any third parties to retain customers Personal Information longer than what is warranted by the nature of services rendered.

SPL would also impart customers Personal Information wherever it is required to be disclosed under law to any of the governmental agency or regulatory bodies. SPL may share aggregated information that may include Personal Information with third parties for industry analysis, demographic profiling and other purposes.

SPL may collect and process information contained in any enquiry submitted by customer to SPL regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of analysis, offering, marketing, sending marketing e-mailers, and selling relevant goods and/or services to the customer. For the purpose of collecting and processing enquiry data, SPL uses tools and APIs. SPL may also redirect all export queries that we may receive through the Website to respective distributor in particular country to connect and explore business opportunity.

SPL may collect and process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include name of customer, his employer, his job title or role, contact details, and information contained in communications between us and customer or customer’s employeee etc. The customer relationship data may be processed for the purposes of managing SPL relationships with customers, communicating with customers, keeping records of those communications and promoting SPL goods and services to customers, basis our legitimate interests, namely the proper administration of SPL Website and business and communications with users.

SPL may collect and process information relating to transactions, including purchases of goods and transaction value that the customer enter into with SPL and/or through our Website (“transaction data“). The transaction data may include customer’s contact details, mode of payment details and the transaction details. The transaction data may be processed for the purpose of processing orders, and invoicing and supplying the purchased goods and services and keeping proper records of those transactions, basis our legitimate interests, namely the proper administration of SPL Website and business and communications with users. Such transaction data and correspondence data and other personal data, may also be shared with SPL empanelled distributors in order to process the orders and successfully complete deliveries.

SPL may collect and process information contained in or relating to any communication that customer send to SPL (“correspondence data“). The correspondence data may include the communication content such as customer’s medical queries, order queries, queries related to availability of products, and metadata associated with the communication. SPL Website will generate the metadata associated with communications made using the Website contact forms. The correspondence data may be processed for the purposes of communicating with customer and record-keeping, basis SPL legitimate interests, namely the proper administration of SPL Website and business and communications with users. SPL may also share user correspondence data with respective empanelled doctors when customer access SPL Website / connect with us in any mode or platform for free consultation.

SPL may also process customers  Personal Data or any part or item thereof, identified in this Privacy Policy, where necessary for the establishment, exercise, or defense of legal claims or enforcement of rights, whether in court proceedings or in an administrative or out-of-court procedure, or for compliance with a legal obligation to which we are subject. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, customer’s legal and fundamental rights and the legal rights of others.

Please do not supply any other person’s personal data to SPL, unless we prompt to do so.

  • Safeguard/s to protect customers  Personal Information

SPL Website has stringent security measures in place to protect the loss, misuse, and alteration of the Personal Information under our control. SPL have implemented several measures to ensure security and data protection. SPL ensure that the Personal Information given to us by customer on the Website is placed in the secured portion of the website. SPL use the most advanced encryption technology, Secure Socket Layer (SSL), (To be confirmed by TSBI) to ensure that the information transmitted between customer and us across the Internet is safe and cannot be accessed by any outsider. SSL has been universally accepted on the World Wide Web for authenticated and encrypted communication between clients and servers. Once customer’s information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access and data breaches.  In the event of occurrence of a Personal Data breach, we have strict guidelines and measures to notify the designated supervisory authority to ensure minimized risks to the rights of the customers. SPL further also notify the customers / User of the Personal Data breach without any undue delay. Further, for online payments, we have adopted RazorPay’s systems which is secured and fully compliant with PCI DSS version 3.2.The third party payment aggregator may collect  customer Personal Information for processing payments, and therefore, we advise to   read their privacy policies made available on their website. We do not collect or store any bank account details of our customers on our Website or anywhere else.

  •  Data retention / Back – up

SPL retains customers Personal Data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, service or reporting requirements. To determine the appropriate retention period for Personal Data, SPL consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of customers Personal Data, the purposes for which we process customers Personal Data and whether we can achieve those purposes through other means, and the applicable legal provisions.

To the extent that the legal basis for SPL processing of customers Personal Information is consent, customer have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

  • Customer  Consent

Customer  acknowledge that by using this Website and by providing his  Personal Information, customer  consent to the collection and use of the Personal Information that customer  disclose on the Website in accordance with this Privacy Policy.

  • Cookies

Customer understand that a cookie is a small piece of data that is sent to his web browser from a web server and is eventually stored on a user’s computer hard drive. This anonymous information is maintained distinctly and is not linked to the Personal Information. Customer may choose to decline/ disable cookies, however, the same may have a significant impact on his experience of the Website and may make parts of the Website non-functional or inaccessible. We recommend that customer leave cookies turned on.

  • Unsubscribe from Promotion

As a user of the Website, customer will occasionally receive updates from the Website about product or services & promotional offers, special offers via his Email id registered with us. However, customer may choose at any time to no longer receive these types of e–mail messages by clicking the unsubscribe link embedded in the emails.

  • Links to Other Site

Customer  agree and understand that the Website will contain links to other websites (“Linked Sites”) on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with SPL unless expressly specified on the Website. SPL are therefore not responsible for any form of transmission, transfer whatsoever, received by customer from any Linked Site. Accordingly, SPL or the Website does not make any representations concerning the privacy practices or policies of such Linked Sites or terms of use of such websites, nor do we control or guarantee the accuracy, integrity, or quality of the content available on such websites.

  • Disclosure of your Personal Information

In addition to the circumstances described above, we may disclose the Website member’s Personal Information if required to do so by law, court order, competent authority, tribunals, as and when requested by other government or law enforcement agency/authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect our rights or properties or those of any or all of our affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

  • Our details

This website is owned and operated by Sandu Pharmaceuticals Limited.

Registration and address details to be added

Customer can contact us: 022-25284402
by post to the postal address given above
using our website contact form
by telephone; or
by e-mail, at sales-ecommerce@sandu.in
Policy updates

SPL reserves the right to change or update this privacy policy at any time without notice of such update/change to any persons/ entity. Such changes shall be effective immediately upon posting on the Website. Customer understands and agree that she/he  shall be solely responsible for keeping him self-updated with this Privacy Policy.

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